SettleUp Terms & Conditions Policy

Introduction

We, us, our, SettleUp and SettleUp Cloud refers to SettleUp, the owners and operators of https://settleup.cloud/

You, your, customer refers to the user of this website and/or the owner of the subscription to the SettleUp Cloud invoicing software.

The software, application, subscription refers to the payable software subscription for SettleUp Cloud invoicing software.

This terms & conditions policy incorporates our privacy policy by reference and it’s subordinate provisions. The provisions incorporated into this terms & conditions policy from the privacy policy must be read as being applicable to this policy.

Rights and Ownership

The software provided by SettleUp is a cloud-based invoicing service, paid monthly by subscription. The software remains the property of SettleUp at all times. The data contained in your subscription is your property, and you are responsible for it at all times.

See the cancellations section for more details.

Support

We understand that SettleUp Cloud is very important to your business. We make every effort to ensure the website and the application run perfectly in all instances. We support the installation, configuration and use of the SettleUp Cloud application. We do not offer support for any products or services not owned and maintained by us.

If you need help configuring the application, please refer to our support articles in the first instance. We make a considerable effort to answer most questions there. If you still require assistance, please submit a support ticket, or contact us.

We will periodically release updates to the software at our discretion, and without prior notification to you. This is the normal flow of our development and ensures that we maintain the security, reliability and speed of the application for all users. Older versions of the application are automatically retired when a superior version replaces it. We do not offer support for out-of-date versions of the application. The current version is available for reference in the systems settings page of the application.

We will attempt to fix bugs in our software as quickly as possible. We welcome reported bug incidents and investigate every reported instance thoroughly. Please contact us to report a bug. We may contact you to assist us in reproducing the bug as we attempt to repair it.

We provide our software as is. You will receive the features dictated by the level of subscription that you purchase and pay for. We do not provide customisation of our software on an individual basis.

Our software is developed and maintained by our own developers. The only exception to this is third party software integrations. The integrations are maintained by our own developers in accordance with the usage laid out by third parties. In some instances bug resolution may require third party involvement to resolve.

The SettleUp Cloud application is available, and only supported, in the following regions:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Isle of Man, Israel, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom (UK), United States (US).

Although the software is made available for use in multiple regions, it is housed in data centres in the UK, outside the city of London. We cannot offer support for speed or incompatibilities that arise as a result of the geographical location of the data centre relative to the customer.

Cancellations

SettleUp Cloud is offered on a rolling monthly subscription basis. The software remains the property of SettleUp at all times. The data contained in your subscription belongs to you.

There are no minimum subscription periods that tie you into the software. You are therefore free to cancel your subscription at any time. There are no fees for cancelling your subscription. The software is billed to you on a monthly basis, in arrears. Please refer to our refunds policy for details on refunds.

In the event of a cancellation, it is your sole responsibility to obtain a copy of your data contained in the application. In order to comply with UK GDPR regulations, and in accordance with our privacy policy, we will delete all your data 30 calendar days after cancellation of your subscription.

If you fail to obtain a copy of your data before cancellation of your subscription, you may submit a request to us to obtain a copy of the data we hold on your account. This will incur a one-time fee of £129 plus VAT, which is non-refundable and comes with no guarantee of the quality or quantity of data we are able to recover. This request must be submitted in writing, and no more than 21 days after the cancellation date of your subscription. We will require proof of identification to support any such request and action the retrieval. The data recovered will be provided to you as a download link. You will have 7 days to download the data. Your data will be deleted 30 days after the date of your written request.

Refunds

We want you to be 100% satisfied with our products and services. For this reason we don’t tie our customers into lengthy subscription periods. If you no longer want or need your subscription to the SettleUp Cloud invoice software, you are free to cancel at any time and incur no additional charges beyond the current month of your active subscription.

The amount you pay is based on a monthly subscription, which is billed one calendar month in advance. In the event of a cancellation, we will not charge you any further for the software, and cancellations must be made at least 7 days prior to the following billing cycle to avoid additional charges.

See the cancellations section for more details.